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ALL BUNDLED INTO ONE

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Never miss a Business Call

ShoreXpress, Hosted Interactive Voice Response (IVR) solution is a cloud based EPABX for businesses. ShoreXpress comprises of an IVR installed on a hosted platform at a remotely located server and allows businesses to access the application through a user friendly web panel and serves as a low cost reliable business phone system with the added advantage of scalability,flexibility and zero capex.

Now create a powerful first impression with a single business number with unlimited extensions, that always connects.With hosted IVR solution, call management become’s intelligent through smart call tracking, routing and recoding capability. ShoreXpress offers a host of plug and play features which helps businesses project a bigger and professional image.

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Multi-level IVR

Greet your customers with a professionally recorded welcome message in any language depending upon from where they are calling.Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.

Smart Call Routing

Define the call flow on the user friendly web based panel through simple drag and drop. Define the same based on the skill level, event and time based or any other business need. Call routing can help priorities calls based on the business value and route the calls to the right person.

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Real Time Analytics

“ Half the money I spend on marketing is wasted and the problem is I do not know which half”…………ShoreXpress powerful analytics engine helps you understand what is happening to your business calls in real time.How many calls did we receive,how many were answered ……. for what duration……from which region,who are my productive team members, which of my marketings campaigns were productive. Now you can get insights to all such questions and many more.

Call Recording

Ever wonder why productivity varies amongst your team members? With call recordings you can check all your incoming and outgoing conversations and store it for future use and you may delete these at any time. Trainings and new employee induction becomes so much more meaningful with exposure to live experiences.

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CRM Integration

Our API can be seamlessly integrated with your CRM providing a single platform business view and helps you attain an integrated view of your marketing, sales, and support platforms.Engage with your customers right from lead to after sales support.

Real Time Notifications

Never miss a business lead, get end to end call tracking through sms and email notifications.You decide who receives which reports and at what frequency.

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Sticky Agent

All of us like to talk to the same person with whom we have conversed earlier rather then explaining the whole story to another person. Sticky agent allows the call to be automatically connected to the same person who knows the customer recent history and helps in building customer trust and engagement.

Complaint Management

ShoreXpress comes with an inbuilt ticketing application and helps you gather all your customer complaints onto one platform, now you can track,resolve and reduce your customer complaints with a single unified view.

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Lead Management

Automate your lead management and ensure not even a single sales inquiry received or generated is wasted.You can now track the lead source to determine the roi of your marketing campaigns, increase lead conversion by distribution to those who are best qualified to convert them into business and can nurture the leads over a long period efficiently.

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