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Frequently Ask Questions

If you plan to have a long a fruitful relationship with Our team then these important questions will help you select the correct Bussiness Communication Company.

Following simplified call flow, will help you to understand the working of hosted IVR.


New startups
Existing sme and smb’s with a relatively unknown phone number
Any new hosted website
Number for your ad words account
Contact details in your just dial account
More then 20 incoming phone calls a day
Operational in a vertical where the leads are very costly
If you run marketing/communication campaigns

IVR is a technology which allows users to obtain information over a phone system without manual assistance, IVR receives inputs from callers by pressing of phone keys as well as voice inputs, kindly refer to the flow chart for understanding call flow and the functionalities of a hosted IVR system

Outbond Dailer is commonly referred to as OBD, outbound dialing automates bulk voice calls and allows the platform to reach out to thousands of customers simultaneously as in any voice call and plays per-recorded audio prompts. OBD can be integrated with hosted IVR to create powerful and engaging customer communications campaign.

In case of promotional sms, the first 2 alphabets refer to the mobile operator and the circle for eg AD refers to airtel.Delhi, the balance 6 digits are randomly generated and are unique to each sender. Transnational sms, which one receives for eg while taking cash out of ATM, have the liberty of communicating the organizational name through the 6 digit alphabets.

The maximum length of a text sms is 160 characters, anything more then that will be sent as two separte sms and shall be charged accordingly, to know the character count of your text sms , type the text ina cell in excel and use the formula – len(cell ref).

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